Frequently Asked Questions

Elite Orthodontic Supplies is an online orthodontic supply store operated by Ortho Smile Supply Inc. We provide orthodontic products for dental offices, orthodontic offices, dental professionals, dental groups, laboratories, and authorized office staff. Our goal is to make ordering orthodontic supplies simple, clear, and reliable for busy practices.

Our products are intended primarily for professional use by dental offices, orthodontic offices, dentists, orthodontists, dental assistants, office managers, dental groups, laboratories, and other qualified business purchasers. Patients should not use orthodontic products without guidance from a licensed dental or orthodontic professional.

Yes. Elite Orthodontic Supplies offers orthodontic supplies online so practices can conveniently order products without relying only on phone orders or sales representatives. Our online catalog includes commonly used orthodontic items such as brackets, wires, elastomerics, instruments, accessories, IPR products, bonding related products, molar tubes, molar bands, elastics, photography items, and patient care products.

We carry a wide range of orthodontic products, including: • Orthodontic brackets • Molar tubes • Molar bands • NiTi wires • Thermal NiTi wires • Stainless steel wires • TMA wires • Elastic ligatures • Power chain • Orthodontic elastics • Orthodontic instruments • Bonding and cement related products • IPR strips and burs • Photography accessories • Patient care products • Clinical accessories Product availability may change over time as we add new items and update our catalog.

Yes. We offer orthodontic brackets for professional use. Our bracket products may include full sets and individual bracket options depending on current inventory. When ordering brackets, always review the prescription, slot size, position, quantity, and product details before completing checkout.

Yes. We may offer bracket options in common prescriptions such as Roth and MBT, depending on the product and current availability. Please check each product page carefully to confirm the prescription, slot size, and configuration before ordering.

The difference is the slot size of the bracket. A .018 bracket has a smaller slot than a .022 bracket. The correct choice depends on the doctor's treatment mechanics, wire sequence, case preferences, and office protocol. Always select the bracket slot size that matches your doctor's treatment system and intended wire sequence.

Yes. When available, we offer individual bracket packs by tooth position. These are helpful for offices that need replacement brackets without ordering an entire full case setup. Check the product page for position, quantity, prescription, slot size, and availability.

Yes. We carry orthodontic archwires for professional use, including common wire types such as NiTi, Thermal NiTi, stainless steel, and TMA. Wire options may vary by size, shape, material, and package quantity.

NiTi wires are commonly used for initial alignment because they are flexible and provide light continuous force. Thermal NiTi wires are temperature responsive and are often used when flexibility and gentle force delivery are desired. Stainless steel wires are stiffer and are commonly used later in treatment for control, space closure, or finishing mechanics. TMA wires offer a balance of flexibility and control and may be used in specific treatment mechanics depending on the doctor's preference. Always follow the treating doctor's clinical judgment and office protocol when selecting wires.

Yes. We offer elastic ligatures for orthodontic offices. Elastic ligatures are commonly used to hold archwires into brackets and are available in different colors depending on inventory. Please check the product page for color options, quantity, and availability.

Yes. We carry orthodontic power chain products for professional use. Power chain is commonly used by orthodontic offices for space closure and other orthodontic mechanics. Always select the chain type, size, and force level according to the doctor's treatment plan and product instructions.

Yes. We offer orthodontic elastics, also called rubber bands, in different sizes and force levels depending on availability. Patients should only wear orthodontic elastics as instructed by their orthodontist or dental professional.

Yes. We carry commonly used orthodontic instruments for clinical use, including pliers, cutters, bracket holders, explorers, mirrors, and related instruments depending on current inventory. All instruments should be inspected, cleaned, sterilized, stored, and used according to office protocol, manufacturer instructions, and applicable infection control standards.

Common orthodontic instruments may include distal end cutters, ligature cutters, Mathieu pliers, Weingart pliers, bracket holding tweezers, explorers, mouth mirrors, three prong pliers, bird beak pliers, and posterior bracket removing pliers. The exact instruments needed depend on the procedures performed in your office and the doctor's preferences.

Yes. We carry IPR related products such as IPR strips, discs, gauges, and burs depending on current availability. IPR products should only be used by trained dental or orthodontic professionals and only when clinically appropriate.

Yes. We may carry bonding and cement related products, including cement, adhesive, primer, etch, sealant, and other chemical products depending on inventory. Please note that bonding and cement related products are final sale and are not eligible for return or refund because they are chemical in nature and require strict handling, storage, and product integrity control.

No. Products that fall under bonding, cement, adhesive, primer, etch, sealant, or similar chemical categories cannot be returned or refunded. This includes any product used for bonding, cementation, adhesion, priming, etching, curing preparation, or similar chemical chairside procedures.

Yes. Dental and orthodontic offices may place larger orders through our website. If you need help with a larger order, product availability, or recurring purchasing, contact us by email or phone. Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Please include "Bulk Order Question" in the email subject line.

We may offer promotions, discounts, coupon codes, bundles, or special offers from time to time. Promotions may be limited by product type, quantity, date, or category. Certain products, including bonding and cement related items, may be excluded from promotions.

Each product page should be reviewed carefully before purchase. Check the product name, prescription, slot size, quantity, size, material, color, package count, compatibility, and intended use. If you are unsure which product your office needs, confirm with the treating doctor, office manager, or clinical lead before ordering.

Yes. Our website is designed to let offices order orthodontic supplies online without needing to call a sales representative for every order. If you still need help, you can email or call us and we will do our best to assist. Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Please include "Product Question" or "Order Question" in the email subject line.

You can contact us by email or phone: Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Please include the topic in the email subject line so we can respond more efficiently. Examples include "Order Question," "Return Request," "Product Question," "Shipping Issue," "Bulk Order Question," or "Quality Guarantee Request."

Shipping times may vary based on product availability, order volume, carrier performance, destination, and shipping method. Once your order is processed and shipped, tracking information may be provided when available. Shipping dates and delivery dates are estimates and are not guaranteed unless expressly stated in writing.

Inspect your order promptly after delivery. If your order arrives damaged, email us as soon as possible. Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Please include "Damaged Item" and your order number in the email subject line. Include photos of the product, packaging, shipping label, and visible damage when possible.

If you believe you received the wrong item, contact us promptly. Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Please include "Incorrect Item" and your order number in the email subject line. Include a clear description and photos of the item received.

If an item appears to be missing, check the packaging carefully and confirm whether the order shipped in multiple packages. If the item is still missing, contact us. Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Please include "Missing Item" and your order number in the email subject line.

Yes. Eligible products may be returned within 60 days from the date of delivery, subject to our Return and Refund Policy. Returned products generally must be unused, unopened, in original packaging, in resalable condition, and approved by us before being shipped back.

Yes. If you are not pleased with the quality of an eligible product, contact us within 60 days from the date of delivery. We will review the issue and do our best to help make it right. Depending on the situation, we may offer troubleshooting, replacement, exchange, store credit, partial refund, or full refund for eligible products.

No. Some products are excluded from returns and refunds, especially bonding, cement, adhesive, primer, etch, sealant, and other chemical products. The quality guarantee does not cover clinical outcomes, misuse, improper technique, improper storage, improper sterilization, improper handling, compatibility issues, staff preference, or failure to follow instructions.

To start a return, email us or call us. Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Please include "Return Request" and your order number in the email subject line. Do not send products back until your return has been approved. Products returned without approval may be rejected or delayed.

If you need to cancel an order, contact us as soon as possible. Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Please include "Order Cancellation" and your order number in the email subject line. We will try to help, but we cannot guarantee cancellation once an order has been processed, packed, fulfilled, or shipped.

Our products are intended primarily for professional use by dental and orthodontic offices, dental professionals, authorized office staff, dental groups, laboratories, and qualified business purchasers. Patients should not purchase or use orthodontic products without guidance from a licensed dental or orthodontic professional.

Do not assume that a product is sterile unless the product page, packaging, or manufacturer information expressly states that it is sterile. Dental and orthodontic offices are responsible for proper cleaning, disinfection, sterilization, storage, handling, and use according to applicable standards and product instructions.

Yes. Products sold by Elite Orthodontic Supplies are generally intended for professional dental or orthodontic use. Proper training, handling, inspection, sterilization, and clinical judgment are required.

No. Product descriptions are provided for general product reference only. They are not medical, dental, orthodontic, clinical, legal, or regulatory advice. Always follow manufacturer instructions, office protocols, professional standards, and the treating doctor's clinical judgment.

Reorder timing depends on patient volume, appointment flow, product usage, storage space, and office systems. Many offices track high use items such as wires, elastic ligatures, power chain, elastics, brackets, molar tubes, bonding supplies, and instruments to avoid running out during clinic days.

Commonly reordered orthodontic supplies may include archwires, elastic ligatures, power chain, orthodontic elastics, brackets, molar tubes, molar bands, bonding related materials, IPR products, and patient care items. The most frequently reordered products vary by practice type, doctor preference, and patient volume.

Yes. If you are looking for a product that is not currently listed, email or call us and we will do our best to help. Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Please include "Product Request" in the email subject line.

Yes. We may add, remove, or update products over time based on availability, customer demand, supplier changes, and product performance. Check the website regularly for updated orthodontic supply categories and new products.

Elite Orthodontic Supplies is built to make ordering orthodontic products simple, clear, and efficient for professional practices. Our goal is to provide commonly used orthodontic supplies, straightforward online ordering, responsive support, and a practical shopping experience for busy dental and orthodontic teams.

The best way to get help is to email us with your order number and a clear subject line, or call us during available business hours. Email: Eliteorthosupplies@gmail.com Phone: 323-657-4767 Helpful email subject lines include: • Order Question • Shipping Issue • Return Request • Quality Guarantee Request • Damaged Item • Missing Item • Incorrect Item • Product Question • Bulk Order Question